Do you have difficulty recruiting and retaining staff?
Are you looking to build a new team or grow an existing one?
Are you struggling with high sickness absence levels?
Is your team struggling with the impact of a major event?
Do you want to move from managing to leading?
Read on to find out how I can help you.
When it comes to running a business, often the hardest part is dealing with people. Recruiting and retaining staff, building successful teams and managing performance. Your workforce is probably one of your largest costs and, when working well is undoubtedly your biggest asset.
In business, your main focus is your product or your customer. As you come to recruit staff to your team, getting the paperwork and policies in place is relatively simple, but creating the right ethos and environment to attract and retain people can be problematic.
Recruiting staff costs on average £5,000 per person, and with around 25.7 million working days lost to ill health each year, the costs of running your team can quickly mount up. Even small businesses must invest in creating the right environment to attract, retain and develop their workforce.
I will work with you to design and develop your team, help you recruit the right people and ensure they stay with you. If absenteeism is a problem, we will work together to identify the causes and put in place measures to reduce this.
From time to time, individuals and teams may struggle with the impact of key events. This can include redundancies, major personnel changes and also serious illness or death of a team member. These events can have long lasting effects and therefore individuals may need additional support and help to adjust. My experience in working in areas undergoing major change and following bereavement will help the teams adjust and cope.
For you, moving into a leadership role can prove challenging. Managing teams and leading a business require different skills. I can help you develop your style to become a confident and successful leader able to take your business forward.
I have been a business owner as well as running successful teams and departments in private, public and charitable sectors for over 30 years. I believe the key to success in whatever you do is to make sure the people around you share your goals and are invested in your success.
My career started in hospitality where working as part of a team was essential to the guest experience. I was fortunate enough to be able to own and run my own hotel in Cornwall for 10 years where I developed a close knit, hard working and versatile team who stayed with me for several years.
During my time in the NHS, I was responsible for a huge change management project involving 5,000 staff members, many of whom were reluctant to adopt new ways of working. Within 6 months, we saw significant changes to practices and the new process was fully embedded creating financial savings for the Trust whilst improving the patient environment and safety.
I continue to work with clients connected with the NHS to embed practices that will improve patient care and ensure the best use of finances.
I also work with three major charitable organisations in a leadership role.
As Director of Samaritans of Cornwall at Truro from 2015 to 2018, I led a volunteer team of 120 through major changes to improve governance and ensure callers continued to receive the best possible support. I have been instrumental is setting up a satellite branch at Tremough Campus to raise awareness of the service to the student and staff body and provide them with a volunteering opportunity. I have also developed a strategy to ensure financial security for the Branch for the future.
As Chair of Trustees of Citizens Advice Cornwall, my role is to provide a clear structure and leadership for the organisation and its management to help it cope with the changing financial challenges and ever-increasing demand for its services.
The role of Partnership Chair of Cornwall Area of Outstanding Natural Beauty is one that requires me to ensure that the many bodies that make up the partnership present a united front on environmental issues that impact on the designated AONB areas in Cornwall.
I was chosen for each of these roles because of my skills of working with and developing people, addressing challenges head on yet with diplomacy and not being afraid to tackle difficult issues. I believe in being honest with clients and their teams and taking tough decisions where necessary for the benefit of the wider organisation.
I will bring these skills, and more, to your business to help you create a productive, profitable and successful team and support you as you develop your leadership skills.
Take a look at the packages I have put together to help you, and if you don’t see exactly what you are looking for, give me a call and we can talk through your requirements.